SHIPPING AND RETURNS
SHIPPING POLICY
Stone eve ("we" and "us") is the operator of (https://Stone-eve.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
1. General
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Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
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We provide free shipping on all prepaid orders. Since we charge Rs.50 For The Express/Fast Shipping for some selected Pin Codes Where we Dispatch the product within 24 Hours And The Product will Reach Your Doorstep Within 24 to 48 Hours.
This price will be the final price for shipping cost to the customer.
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3. Delivery Terms
The tentative delivery period varies from 7-8 days. However, the actual delivery time may vary due to unexpected circumstances.
In the case of Express Shipping, The Delivery time of the Product Varies from 24 to 48 Hours Depending on the availability of your pin code. However, the actual delivery time may vary due to unexpected circumstances.
Our products are shipped within 2-3 Days and We take care of all parameters that ensure your delivery reaches you in a sound state. In general, our domestic shipments are Completed in 7- 8 days
3.1 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order.
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In the case of Express Shipping, We Dispatch your Product within 24 Hours where you have to pay Rs.50 as an additional charge including the product amount. The Express Shipping of the Product is Available as per the Availability of Pin codes. While Checking out We'll ask you for the delivery Method. If Your Pin Codes Allows Express Shipping you'll be asked to choose between normal and express Shipping. Other Wise you'll be Continue With our Normal Shipping Process.
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Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
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3.2 Change Of Delivery Address
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For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.3 P.O. Box Shipping
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Stone eve will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.4 Items Out Of Stock
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If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.5 Delivery Time Exceeded
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If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
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Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
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If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
6. Duties & Taxes
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6.1 Sales Tax (GST)
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Sales tax has already been applied to the price of the goods as displayed on the website
7. Cancellations
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Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request. please refer to our refund policy.
8. Customer service
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For all customer service inquiries, please submit an inquiry at support@stone-eve.com
RETURN & EXCHANGE POLICY
Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request. please refer to our refund policy.